At INCOESA, as a company dedicated to the manufacture and marketing of electrical equipment, we are aware of the need to work under the guidelines of a management system that integrates quality and environment, to ensure that our customers receive an excellent professional service.

To this end, INCOESA upholds the following Integrated Policy and the General Management undertakes to comply with and enforce the system established, provide the means for its development and assess its suitability to their requirements.

The most important aspects that our goals focus on are as follows:

Customer orientation: Always fulfilling and responding to the specific requirements and expectations of our customers within the framework of legal rules and regulations that governs our activity.

Service: Providing a quality service that leads to the recognition and satisfaction of our customers, which in turn results in their loyalty, enabling us to maintain and expand our business.

Professionalism in our team: Motivating and training people, adapting their knowledge to present and future requirements. Communicating, sharing and disseminating knowledge inside the organisation.

Continuous improvement: Controlling all aspects of our activity so that it enables us to correct mistakes which are made, avoid repeating them in the future and implement preventive and improvement actions in our processes. Periodically assessing our activity so as to be able to optimise the resources used.

Design and development: Carrying our research into improving our products and services by incorporating new materials, new systems and state-of-the-art technological know-how on the market through our R&D&I unit, CTDE.

Commitment to environmental sustainability: As a reference company in the sector, manufacturing distribution and power transformers, together with pad-mounted package substations, for industrial and urban applications and for renewable energies, we support pollution prevention by increasing security both for operators and for people in general and by decreasing environmental impact by eliminating all toxic and polluting agents, by eliminating industrial greenhouse gases (SF6), by using biodegradable dielectric insulating fluids and being totally oriented towards compliance with the Kyoto Protocol.

Everything stated above translates into a commitment to quality and continuous improvement in our service and processes, essential elements for achieving customer satisfaction and increasing sustainable development within the communities where we are present.